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Shibuya Excel Hotel Tokyu Tokyo, Tokyo
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Key details
About the Hotel
1-12-2, Dogenzaka, Shibuya-Ku,
Tokyo,
Japan,
150-0043,
Tokyo City Area
Shibuya Excel Hotel Tokyu is situated next to one of the world’s most iconic sights: Shibuya Crossing. The hotel offers panoramic views of Tokyo from its top-floor restaurants. Located in the heart of Shibuya, it is a hub for culture and information. Guests can expect a mix of modern amenities and natural design throughout the property.
Location
Shibuya Excel Hotel Tokyu is conveniently connected to Shibuya Station, which services multiple metro, subway, and JR train lines. It is just a 3-minute walk from the famous Shibuya 109 Building and approximately 90 minutes to reach Narita Airport by train. The surrounding Shibuya neighborhood is vibrant and bustling, reflecting the liveliness of the city.
Rooms
The hotel features 408 guest rooms that combine modern and natural design elements. Each room is equipped with premium bedding, air conditioning, and free WiFi. Entry-level rooms tend to be compact, with beds placed in a corner. Higher-tier accommodations may offer additional seating areas for relaxation.
Eat & Drink
Dining options include Shunsai Japanese Restaurant and French Restaurant A Bientot, both located on the 25th floor, providing stunning views alongside fine dining experiences. The hotel's lobby level features a casual cafe and bar that attracts local businesspeople and hotel guests throughout the day. Additionally, space includes a spacious and bright Estacion Cafe for coffee and cake.
Leisure & Business
The hotel includes a range of facilities designed for both leisure and business travelers. Amenities consist of a 24-hour front desk, meeting rooms, and free Wi-Fi throughout the property. Guests can also access concierge services and vending machines. Other conveniences include dry cleaning and laundry services available on-site.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Excellent Breakfast!
The breakfast buffet offered a delightful selection of both western and traditional Japanese dishes, and the quality was outstanding.view full review
Spacious Rooms!
I was pleasantly surprised by the spaciousness of the room, making it one of the most comfortable hotel experiences I've had in Japan.view full review
Outstanding Help!
The front desk was incredibly helpful; they went above and beyond to assist us when we were in a tough spot with our daughter arriving separately.view full review
Accessible Amenities
The hotel provided very accessible amenities, and the ease of movement throughout the property made our experience even more enjoyable.view full review
General
Non-smoking rooms
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Baggage storage
Elevator
Currency exchange
Coffee shop
Vending machines
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Laundry
Dry cleaning
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
1-12-2, Dogenzaka, Shibuya-Ku,
Tokyo,
Japan,
150-0043,
Tokyo City Area
Map view
1-12-2, Dogenzaka, Shibuya-Ku,
Tokyo,
Japan,
150-0043,
Tokyo City Area
City landmarks
11 Naitomachi
Cherry blossom viewing
1.9
mi
Mall
Takeshita Street
1.0
mi
Parks
Yoyogi Park
4400 ft
Garden
Shinjuku Gyoen National Garden
1.9
mi
Tower
Tokyo Tower
2.6
mi
Mall
Omotesando
5100 ft
Museums
Meiji Jingu Shrine
1.4
mi
1-1 Yoyogikamizonocho
Meiji Jingu
1.7
mi
Market
Tsukiji Market
4.0
mi
Museums
The National Art Center
1.6
mi
5 Chome-10-１０ Jingumae
Cat Street
4200 ft
Shopping Area
Yebisu Garden Place Tower
1.4
mi
2 Chome-2-1 Jinnan
NHK Studio Park
3100 ft
Museums
Museum of Yebisu Beer
1.4
mi
1-10-10 Jingumae
Ota Memorial Museum of Art
4800 ft
Museums
Kokugakuin University Museum
4500 ft
Garden
Meguro Sky Garden
1.1
mi
Museums
Nezu Museum
1.2
mi
Stadiums
National Yoyogi Stadium
4100 ft
Museums
Yamatane Museum of Art
1.1
mi
Nearby
2 Chome-1 Dogenzaka
Hachiko Memorial Statue
700 ft
2 Chome-2-１ Dogenzaka
Shibuya Crossing
500 ft
Mall
Hikarie
1800 ft
28-6 Udagawacho
MEGA Don Quijote
1100 ft
Square
Hachiko
600 ft
2 Chome-24-1 Dogenzaka
Bunkamura
1700 ft
1 Chome-1-1 Dogenzaka
Moyai Statue
600 ft
Mall
Shibuya109
600 ft
Shopping Area
Shibuya Mark City
700 ft
Mall
Magnet by Shibuya 109
700 ft
Restaurants
Starbucks Coffee Shibuya Tsutaya
1000 ft
21-6 Udagawacho Q Front Bldg. B1F
Tsubame Grill Shibuya Mark City
100 ft
1-12-3 Dogenzaka Shibuya Mark City Restaurants Avenue 4F
Estacion Cafe
100 ft
1-12-2 Dogenzaka Shibuya Mark City Shibuya Excel Hotel Tokyu 5F
maidreamin SHIBUYA
1300 ft
30-1 Udagawacho B1F Horaiya Bldg.
Hobgoblin Shibuya
200 ft
1-3-11 Dogenzaka Ichiban Bldg. 3F
La casa di Nao
300 ft
1-12-3 Dogenzaka Shibuya Mark City East Mall 4F
Tharros
300 ft
1-5-2 Dogenzaka Shibuya SEDE Bldg. 1F
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great location
Friendly staff
Tired rooms
Limited dining options
8.0/10
Great
Rooms
7.9
Location
9.2
Service
8.4
Dining
6.7
Guest reviews
8.0/10
based on 9 review
4/5
based on 1497 review
8.4
8.4/10based on 2462 review
#5 of 35 hotels in Shibuya based on Tripadvisor
Eric
United Kingdom,
April
2024
7.6/10
I was pleasantly surprised by the hotel - its location is unbeatable, right by the Shibuya Crossing and the train station. The rooms, while basic and a bit tired, offer sweeping views of Shibuya and the Shinjuku skyscrapers in the background. The service was generally great, with friendly and professional staff, although housekeeping fell short on cleaning thoroughly. The dining options were simple but catered well to my dietary needs. Overall, a solid choice for a convenient stay in Tokyo.
Rooms
7.0
The rooms, though basic and slightly tired, provided sweeping views of Shibuya and the Shinjuku skyscrapers in the background.
Service
8.0
The staff, especially the female members, were helpful and professional, except for a minor issue with housekeeping not cleaning thoroughly.
Location
9.0
The hotel's main highlight is its unbeatable location near the Shibuya Crossing and the train station, making it incredibly convenient for exploring Tokyo.
Dining
7.0
The dining options, while not outstanding, provided simple and suitable choices, especially for individuals with dietary restrictions.
Facilities
7.0
The hotel offers the necessary facilities for a comfortable stay in Tokyo.
Great location
Tired rooms
Thomas
United Kingdom,
March
2024
7.6/10
The hotel room was very comfortable for the 4 nights stay, with a large comfy king size bed but slightly small for the price. The location is awesome, right next to Shibuya Station with plenty of dining options nearby. The service was friendly, but some staff were too busy to help with simple questions. The dining experience felt somewhat expensive for those with smaller appetites. The facilities were generally good with all necessary amenities available.
Rooms
8.0
The room was very comfortable for the 4 nights stay, with a large comfy king size bed and all necessary amenities.
Service
7.0
The service was friendly, but some staff seemed too busy to help with simple questions.
Location
9.0
The location is awesome for Shibuya, right next to Shibuya Station with many dining options nearby.
Dining
6.0
The dining experience felt somewhat expensive for those who eat small sizes.
Facilities
8.0
The facilities were good with all necessary amenities available.
Robin
United States of America,
February
2024
7.8/10
I had a mixed experience at the hotel. The rooms were small and basic, but being on the highest floor gave me a bigger space than the average Tokyo hotel room. The service was warm and accommodating, but there were some rude encounters with certain staff members. The location was unbeatable, right above the train station, and there were plenty of shops and eateries nearby. The dining experience was slightly expensive but had a good range of options.
Rooms
7.0
The room I stayed in was small and basic, but being on the highest floor made it more spacious compared to other regular Japan rooms.
Service
8.0
Overall, the service was warm and accommodating, though there were encounters with a rude staff member.
Location
9.0
The hotel's location was fantastic, right above the train station and overlooking Shibuya Crossing. It was convenient with plenty of shops and eateries nearby.
Dining
7.0
The dining experience was slightly expensive but offered a good range of options. The view from the 25th floor restaurant was fantastic.
Facilities
The hotel had all the necessary facilities for a comfortable stay.
great location
small rooms
William
United States of America,
December
2023
6.8/10
My stay at this hotel was a mix of positives and negatives. The room, although small, was quiet and relaxing, thanks to the very comfortable large bed. However, the price seemed a bit high for the size of the room.
Rooms
7.0
The room was very comfortable for my 4-night stay, with a large, comfy king-size bed taking up most of the space.
Service
9.0
The staff at the reception were extremely friendly, courteous, and helpful, especially with providing directions each morning.
Location
8.0
The location was ideal and very convenient, being right above a train station for easy access around Tokyo.
Dining
5.0
The dining experience was not worth the extra money, with little choice and poor value for money.
Facilities
6.0
The facilities were average, not particularly outstanding in any way.
Julie
United States of America,
October
2023
8.6/10
I had a wonderful stay at this hotel. The room was cozy and quiet, perfect for my 4-night stay, although not very spacious due to the large, comfy king size bed dominating the space. The service was exceptional, with the staff being incredibly helpful with booking restaurants and assisting with transportation needs. The location was ideal, offering direct access to trains and a variety of shops and eateries nearby. The dining options were average, but my teenage son enjoyed the breakfast donuts. Overall, a great value for the money.
Rooms
8.0
The room was quiet, comfortable, and had well-lit mirrors for convenience.
Service
9.0
The staff was incredibly helpful with booking and transportation needs.
Location
10.0
The location was excellent with easy access to public transport and nearby shops and eateries.
Dining
7.0
The dining was pleasant, with average options but enjoyable for my son.
Facilities
9.0
The facilities were great and met my needs during my stay.
Toby
United Kingdom,
September
2023
7.8/10
The hotel provided enough towels for all 3 of us, replenished every day, offering better value than double rooms with a full bathroom. The rooms were relatively small compared to others we've tried, but the bathroom was very big for city standards.
Rooms
8.0
The rooms were well-maintained and provided for all our needs with daily replenishment of towels.
Service
9.0
The service offered at a reasonable price was exceptional. The staff, especially Takori, went above and beyond to assist with room bookings and recovering personal belongings.
Location
8.0
The hotel's location right next to the Shibuya scramble was convenient for our leisure trip. Despite the bustling surroundings, it was central to all the area has to offer.
Dining
7.0
The dining options were limited, but the hand-cut steaks were a standout. While not the best value, the view was stunning.
Facilities
7.0
The facilities were well-maintained, though somewhat limited in variety.
Caroline
United Kingdom,
September
2023
8.6/10
The hotel is superbly located, making it easy to explore Shibuya with its vibrant offerings. The rooms provide more space than typical for Tokyo, easily accommodating two people and luggage. The service was exceptional and helped us even on New Year's Eve. The dining experience had a limited selection but the breakfast view of Mount Fuji was a highlight. The facilities are top-notch, adding to a pleasant stay.
Rooms
8.0
The room was very decent size for Tokyo, fitting two people, bags, and ample space.
Service
9.0
The staff were the reason we returned, going above and beyond to assist, including finding a restaurant on a busy evening.
Location
10.0
The location is fantastic for deep exploration of Shibuya, directly connected to Shibuya Station and amidst the bustle of the city.
Dining
7.0
Although the breakfast options were limited, the view of Mount Fuji made up for it.
Facilities
9.0
The facilities are well-sized for Japan with sprawling city skyline views.
Malcolm
United Kingdom,
September
2023
8.8/10
Staying at this hotel was a great experience. The rooms were spacious and had two mirrors, perfect for getting ready. The view from the 25th floor was breathtaking. The service was friendly and helpful, making my stay even better. The location couldn't have been better, close to Shibuya Station and with plenty of dining options nearby. The dining was slightly expensive but offered a good range of dishes, and the facilities were top-notch.
Rooms
9.0
The rooms were spacious with a great view from the 25th floor.
Service
9.0
The service was very friendly and helpful, especially with transport bookings.
Location
10.0
The location is excellent, right across Shibuya Station with plenty of dining and shopping options nearby.
Dining
7.0
The dining experience offered a good range of dishes but was slightly expensive.
Facilities
9.0
The facilities were fantastic, including room service, dry cleaning, and more.
Christopher
United Kingdom,
July
2023
8.8/10
The hotel offers comfortable and quiet rooms with a view of the bustling Shibuya crossing. The staff is welcoming and helpful, although communication hiccups were experienced. Its location above the train station and shopping center is a major highlight, making it a terrific choice for exploring Shibuya.
Rooms
9.0
The rooms were comfortable, clean, and surprisingly quiet despite the busy location.
Service
8.0
The check-in staff were very helpful and welcoming, ensuring a smooth stay even with changes in bookings. However, some language barriers led to misunderstandings.
Location
10.0
The hotel's location is unbeatable right above the train station and Mark City shopping center, offering a convenient hub for exploring Shibuya.
Dining
8.0
The dining options, while limited, are considered better compared to other hotels in Japan. Both Western and Japanese cuisine were exceptional.
Facilities
9.0
The hotel has convenient connections to the subway and airport shuttle bus, adding to the overall ease of travel in and around Shibuya.
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